Refund policy

Phoenix Goalkeeping – FAQ & Return Policy

Q: What if I receive a defective item?

A: If your item arrives defective, you are eligible for a replacement. Defects must be reported within 30 days of the delivery date.

To request a replacement:

• Email phoenixgoalkeeping@gmail.com
• Include your order number in the subject line
• Provide a detailed description of the issue (photos encouraged)

Q: Can I exchange an item if I ordered the wrong size?

A: Yes, we offer size exchanges. Requests must be made within 14 days of the delivery date.

Please note:

• Return shipping costs are the responsibility of the customer
• Item must be in unused, original condition

Q: Do you offer refunds?

A: At this time, Phoenix Goalkeeping primarily offers replacements (for defective items) and exchanges (for sizing issues). Refunds are not guaranteed and are handled on a case-by-case basis.

Q: What items are not eligible for return or exchange?

A: Items that are:

• Used or worn
• Reported outside of the return window
• Damaged due to misuse or normal wear and tear

Q: How long does it take to process an exchange or replacement?

A: Once your request is approved and (if applicable) the item is received, please allow 5–10 business days for processing.

Q: Who do I contact for help with my order?

A: For any order-related questions, please email: phoenixgoalkeeping@gmail.com